Frequently Asked Questions
Orders & Shipping
Q: Where do you ship?
A: We currently ship across India. We’re working on international shipping—stay tuned!
Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days. Delivery times vary between 3–7 business days depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email, whatsapp or SMS. You can also track it in your Luxiora account.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery, provided the product is unused, unopened, and in original condition.
Q: How do I initiate a return?
A: Email us at support@luxioracosmetics.com with your order details and reason for return.
Q: How long do refunds take?
A: Once we receive and inspect your return, refunds are processed within 7–10 business days to your original payment method.
Product & Ingredients
Q: Are your products cruelty-free and vegan?
A: Yes! Luxiora is proudly PETA-approved cruelty-free and 100% vegan.
Q: Are your products suitable for all skin types?
A: Absolutely. Our formulations are safe for all skin tones and types, including sensitive skin.
Q: Do your products contain parabens or sulfates?
A: No, all Luxiora products are free from parabens, sulfates, and harsh chemicals.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, RuPay, UPI, Net Banking, and Cash on Delivery (COD).
Q: Do you offer discounts or first-time buyer codes?
A: Yes! Subscribe to our newsletter to get 10% off your first purchase and exclusive early access to new launches.
Still Need Help?
Contact us at support@luxioracosmetics.com or visit our Contact Us page. We’re here to help!
